Frequently asked questions

How long does shipping take?

Orders are processed in 2–4 business days and delivered in 7–14 business days.

Do you ship worldwide?

Yes, we ship to most countries worldwide. Available options are shown at checkout.

What is your return policy?

You have 30 days from delivery to return your item if you’re not satisfied.

Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect.


Please email us at contact@thesolena.com with your order number to receive return instructions.


Once we receive and inspect your return, your refund is processed within 7 days to your original payment method.

Can I change or cancel my order?

If your order has not been shipped yet, we’ll do our best to help. Please contact us as soon as possible at contact@thesolena.com.

How can I contact you?

You can reach us anytime at contact@thesolena.com

What payment methods do you accept?

We accept major credit and debit cards, Apple Pay, and Shop Pay. Available options are shown at checkout.